FAQ

FAQ

Submit a Question

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+- Why does my fan and light keep turning on by itself?

If you are having frequency interference issues with your Minka Aire fan, please review the troubleshooting section of your instruction manual. These are available on our website by searching the product model number on our PRODUCT SPECIFICATION SEARCH.


If this fails to correct the issue, you may fill out the SUBMIT A QUESTION form with the item number and description of your issue and we will do our best to provide with a response in a timely manner.



+- My fan sounds noisy.

Please allow a 24-hour "break in" period. Most noises associated with a new fan will go away during this time.


1. Make sure the screws that attach the fan blade holder to the motor hub are tight.


2. Make sure outlet box is secured to building structure, if necessary use wood screws provided to further secure the outlet box to the joist.


3. Make sure the hanger bracket is secure to the outlet box and screws are tight.



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Terms and Conditions

This Minka Group® website is operated by Minka Group®. These Terms and Conditions are effective March 1, 2018. Minka Group® may update these Terms and Conditions occasionally. You may find the latest Terms and Conditions link at the bottom of our website.

When a visitor to any Minka Group® website enters their name, email addresses, physical addresses, or phone number Minka Group® collects this information for Warranty Registration or My Projects. This information is used in the administration of product warranties and also to create a My Projects account to save product information. My Project information that is shared with a third party is at the discretion of the user and Minka Group® has no liability. Product Information or product availability, within My Projects is not guaranteed and subject to change. Individual projects created within My Projects will be available for the user for 2 years from when they are created; at 2 years the individual projects will be deleted. Minka Group® does not have responsibility for the management of individual projects should a problem arise where any information is inadvertently deleted. Unless the visitor chooses for their contact information not to be shared by opting out, Minka Group® may share information with third parties whose products or services may benefit the visitor or Minka Group®.

Certain information may be automatically collected for marketing purposes. This could include but not limited to pages viewed, items viewed, time per page, or visitors location. Use of our website may require the use of cookies.

Minka Group® may disclose contact information when required by law or when we believe in good faith that such action is necessary in order to comply with legal process or meet some other legal obligation. We may also disclose contact information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against a party who may be violating an agreement with Minka Group® or may be causing injury to or interference with Minka Group® rights or property, on the site, or to anyone else who could be harmed by such activities.

Where to Find Your Model Number

  • Located inside the canopy
  • Backside of the back plate
  • The instruction manual
  • Box that the Fan was shipped in
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WARRANTY REGISTRATION SUCCESSFUL

Thank you for purchasing a Minka Aire fan! Your warranty confirmation number is . Your registration details and confirmation number will be emailed to you shortly.

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